Frequently asked questions

Clear answers for wedding, senior, family, real estate, drone and custom-video bookings in Potsdam and St. Lawrence County.

Rates and policies apply to new bookings from October 3, 2026. Existing signed agreements keep their terms. Every quote itemizes service prices, travel, approved extras and applicable tax. Deposits credit your total.

67 service questions

Wedding

Do I need a second photographer to get any photos?

No. Wedding photography includes one photographer. A second photographer adds another professional. A video-only package includes no still photography unless you add a photography package.

Can two photographers cover separate preparation locations?

Yes, with booked second coverage and an agreed timeline. Both work the full 4/6/8-hour purchased window; driving between locations counts within coverage. Any separate-vehicle travel is quoted in advance.

Does adding photography to video mean one person shoots both?

No. Combined coverage has separate photographer and videographer roles, named in your proposal. JD oversees final delivery. Staff availability is confirmed before booking.

Can I book six hours of photos and four hours of video?

Yes: Signature photo $2,000 + Essential video $1,600 = $3,600. Each professional works their selected window. Matching 4/6/8-hour photo-plus-video totals are $3,000 / $4,200 / $6,400. No automatic bundle discount.

Can I add a second videographer?

Yes, subject to availability: $600 / $900 / $1,200 for full matching 4/6/8 hours. Extra time $150/hour. This is separate from a second photographer.

Can I add just a full ceremony film to Essential or Signature?

Yes, +$400 for a separate edit of the covered ceremony and captured audio, up to 60 minutes. Longer ceremonies are quoted. Premiere includes the ceremony edit.

How long is the highlight film?

Approximately 3–4 minutes Essential, 5–7 minutes Signature, and 8–10 minutes Premiere. Full ceremony, speech and reception edits are distinct deliverables; Premiere includes those separate edits.

Are vows and speeches recorded with usable audio?

Ceremony audio and vows are recorded when access, permission and sound conditions allow. Speeches must fall within booked coverage. Essential/Signature may use excerpts; a complete speech edit up to 30 total minutes is +$300. Premiere includes ceremony and speech edits. We plan venue/DJ feed access; unavailable audio cannot be guaranteed.

Can I get vertical clips or a next-day Reel?

One 30–60-second vertical highlight +$250; three clips +$600, delivered with the film. One next-day 15–30-second teaser +$450, delivered within 24 calendar hours; reserve in advance, subject to editing availability. These are optional.

Can I choose a popular song?

Choose from our licensed library. A commercial song requires suitable rights; additional licensing is quoted and approved first. Supplying a song file does not grant rights.

Does Premiere rehearsal attendance include photos or video?

No. It is planning/observation, up to one hour at one local venue within 7 road miles of our Potsdam base. Delivered rehearsal coverage is separate; additional travel is quoted.

Can I add wedding hours or rehearsal coverage?

Primary photography or video +$300/hour per service. Rehearsal coverage $600 minimum for up to two hours per service, then $300/hour. Additional staff $150/hour each. Advance rehearsal booking and staff availability required. Wedding extensions have a one-hour minimum, then prorated 30-minute increments.

Does the second photographer stay for the full package?

Yes: +$600 / $900 / $1,200 for the complete 4/6/8-hour window. Photo-plus-second totals are $2,000 / $2,900 / $4,400. One coordinated edited gallery; second-person overtime $150/hour.

Do photographs and video arrive together?

Photos arrive within 6–8 calendar weeks; video within 10–12 calendar weeks, each as ready. Every wedding photography package includes at least 10 edited sneak-peek photographs within 48 calendar hours.

Is drone included in wedding video?

No. Wedding aerial coverage +$450: dedicated operator, one venue, up to one hour on site, 5–8 edited aerial photos and footage incorporated into a purchased wedding film. No separate aerial film. Photography-only clients receive aerial stills.

What if wedding drone coverage cannot fly?

If no safe/authorized flight occurs, the entire $450 aerial line is refunded or credited. Ground coverage proceeds at its contracted price. Partial-delivery adjustments are documented before final billing.

Is the combined deposit $500 or $1,000?

$1,000: $500 for photography plus $500 for video. A second photographer/videographer adds no deposit. Wedding aerial adds $150. All deposits credit the service total.

Is the deposit an extra charge?

No. A $2,000 photo package less a $500 deposit leaves $1,500. A $3,600 mixed photo/video booking less a $1,000 deposit leaves $2,600, before separately disclosed extras/tax. Wedding balances are due 14 calendar days before the event.

Real estate

What is a 1,500-square-foot listing with a 3D tour?

$500: $200 photos + $300 tour. Deposit $200. Photos within 48 calendar hours; tour separately within 3–5 business days.

What is a 2,000-square-foot listing with a 3D tour?

$625: $325 photos + $300 tour. Deposit $200. Photos within 48 calendar hours; tour separately within 3–5 business days.

What is a 4,000-square-foot listing with a 3D tour?

$875: $475 Premiere photos + $400 tour. Tour add-on is $300 through 3,000 scanned square feet, then +$100 for each started additional 1,500 square feet. Deposit $200. Photos within 24 calendar hours; tour separately within 3–5 business days.

Can I add aerial photos to any listing tier?

Yes. Aerial listing stills +$300 on every tier, subject to conditions. Premiere does not automatically include drone.

What do aerial listing photos without video cost?

$300 with the same property’s ground-photo visit: 5–8 edited aerial stills, no film. Standalone aerial stills $450 for the same count. Drone deposit $150.

Can listing aerial stills arrive with the interior photos?

Yes: the purchased listing-photo deadline, 48 calendar hours Essential/Signature or 24 Premiere. Standalone aerial stills arrive within 48 calendar hours. Finished drone videos have their own business-day timeline.

Does Premiere listing photography include Premiere drone?

No. $475 listing photos + $1,200 Premiere drone = $1,675, deposit $250. Listing photos within 24 calendar hours; drone production within 3–5 business days. The $300 listing-stills option is an alternative, not another required purchase.

Can I book a standalone 3D tour for $300?

The $300 price is a same-visit photo add-on through 3,000 scanned square feet. Standalone tour $450 through 3,000. Both add $100 per started extra 1,500 square feet. One address/visit; tour deposit $100.

How long is a 3D tour hosted?

12 months from delivery included. Optional renewal $150 per tour per year, with an invoice and 30-day notice; no automatic renewal. An expired tour can become inaccessible. Tour hosting is distinct from photo-gallery retention.

Are floor plans, dimensions and branded links included?

One interactive tour, share link and MLS-compatible unbranded link are included. Branded presentation depends on platform support. Floor plans/measurements excluded; schematic floor plan +$125 when supported, with approximate dimensions. Not a survey, appraisal or certified measurement.

Is a video walkthrough the same as a 3D tour?

No. A tour is interactive; a walkthrough is a filmed edit. Walkthroughs require a separate custom-video quote at $175/hour for planning, filming and editing, $1,200 minimum. Aerial video does not include interior filming.

Is twilight free on Signature?

No. True twilight +$250 Essential/Signature, including 3–5 edited exterior images and one planned twilight visit. Premiere includes that scope. No additional return-visit fee for that planned twilight visit; quoted travel applies. No virtual twilight is promised.

Can a small property buy Premiere?

Yes, $475 for 24-calendar-hour listing delivery and included twilight. Receive up to 45–60 distinct photos when accessible features support that count; galleries are not padded with duplicates.

How do square footage, basements and outbuildings affect price?

Photo tiers use finished interior area photographed, including finished basements: up to 1,500 / 1,501–3,000 / 3,001–5,000 square feet. Above 5,000: +$100 per started extra 1,000. Unfinished basement, garage and up to two ordinary detached outbuildings are included up to 1,000 combined ancillary square feet; beyond that +$100 per started extra 1,000 photographed. A separate habitable dwelling is a second property. Tour pricing uses all scanned interior area, including scanned ancillary spaces. Both measurements appear in your quote.

Can one booking include two listings?

Each separately marketed dwelling/address has its own package/deposit. No automatic multi-listing discount. Shared route travel is billed once and allocated in the quote; aerial work is priced per property.

Can a new agent or owner reuse the listing images?

The purchasing agent/business receives a nonexclusive license for the named listing and later its own portfolio. A replacement agent’s existing-photo-gallery license is $150 per property; no new shoot or tour transfer included. New-owner commercial use and third-party resale need a written quote.

Can I use listing images in paid Facebook ads?

Yes, for the purchasing agent/business promoting the photographed property. MLS, property websites, brochures, organic posts and paid property ads included. Unrelated advertising, stock resale and third-party sublicensing excluded. Video/drone licenses are defined in the quote, including music restrictions.

What if weather requires a second exterior visit?

One photographer-determined weather-only exterior/drone completion revisit within 30 days is included, with no extra travel. If safe drone work remains impossible, refund the undelivered aerial line. Client-requested returns after usable delivery cost $150 plus disclosed travel. Planned included twilight is not a chargeable return.

When does the 24/48-hour delivery clock start?

At completion of the photo visit, in calendar hours. Full payment is due 48 hours before the appointment; unpaid appointments do not start. Tour timing starts after the scan. Later planned twilight has its own 24-hour deadline and does not hold the interior gallery.

What if the property is not ready or accessible?

Have it accessible, staged and ready at the booked start; no cleaning/staging included. First 15 minutes access-related waiting free; then $75 per started 30 minutes, approved first. If the shoot cannot proceed, the $100 photo deposit applies to the missed visit; other unperformed-service deposits transfer once. A fresh $100 photo deposit rebooks. Do not charge waiting as well for an abandoned visit. Client cancellations follow the cancellation policy.

Senior and portrait

Can I bring my partner or friend?

One primary subject included; a second photographed person +$50 shares session time and image allocation. Unphotographed helpers are free. Three or more photographed people use family pricing.

Can a parent be in a few senior photos?

Yes, as the second photographed person +$50. A parent helping without appearing is free. A senior with two photographed parents is a family session.

Can two seniors split one full session?

Two seniors each wanting a complete individual experience/image minimum book two sessions, possibly back-to-back. A two-person portrait with the $50 guest option shares the session’s time and total image count.

Do outfit changes and driving count toward session time?

Yes. Changes, walking and driving count within reserved 30/60/90 minutes. Plan reachable locations beforehand. Late arrival does not extend the reserved end.

How many outfits and locations are included?

Essential: one outfit/location, 30 minutes. Signature: up to two outfits and two nearby spots, 60 minutes. Premiere: up to three outfits/two locations, 90 minutes. Extra time $75 per 30 minutes, subject to availability.

Are yearbook files and school submission included?

One yearbook crop/export from an included selected image is free when school requirements/deadline are supplied at booking, delivered in the normal gallery window. You submit it to school. Additional format requests $25 each; enhanced retouching separate. School acceptance is not guaranteed.

Does the cheapest session include print rights?

Yes. All portrait, senior, family and wedding-photo tiers include high-resolution downloads and personal printing. Optional professional print orders are not required to unlock your gallery.

What retouching is included?

Color/exposure correction and light temporary-blemish treatment included. Detailed skin/object work starts at $35/image, then $75/hour for work beyond 30 minutes; quoted before starting. No automatic body reshaping, identity changes or major composites. Discuss sensitive requests beforehand.

Can I keep images out of your portfolio?

Yes, free: choose privacy at booking or notify JD in writing before the session. It does not affect your gallery/print rights. Later requests remove JD-controlled online promotion prospectively; printed and third-party material cannot be recalled.

Family

What do six people cost?

Signature $325 ($275 + two extra people at $25); Premiere $500 ($450 + $50). Essential supports up to four photographed people. Travel/applicable tax disclosed separately.

What is the maximum family group size?

Essential four; Signature ten; Premiere twenty. Signature/Premiere add $25 per photographed person above four, including infants/children. More than twenty quoted separately; unphotographed guests do not count.

How do I get the included print and order extras?

Premiere includes one standard 8×10 for local pickup. Select it within 30 days after gallery delivery. Optional shipping at disclosed carrier cost. Extra standard 8×10 prints $35 each before shipping/applicable tax; other products quoted.

Drone

Can I get aerial photos without paying for video?

Listing-stills add-on $300 with ground photos. Standalone aerial stills $450 with 48-calendar-hour delivery. Essential drone production is also $450, with stills plus a short film but 7–10-business-day delivery. Removing video does not reduce the standalone visit minimum.

Can I buy original unedited video only?

From $600: one site, up to 60 minutes on site and up to 20 minutes usable footage, within three business days. No film edit, music, grading or RAW stills. Signature/Premiere drone production already include their usable original video footage.

Is mapping included in the $450 package?

No. Mapping separately quoted from $1,200 for one site up to 25 acres/one visit, subject to suitable equipment/platform and airspace. Agree deliverable, format, access, processing deadline and acreage overages before booking. No survey-grade accuracy or certified boundaries promised.

How many sites and visits are included?

One site/visit: Essential up to 60 minutes on site, Signature 90, Premiere 120. Flight count depends on batteries/conditions, not continuous airborne time. Extra on-site time $175/hour in 30-minute increments; extra sites/visits quoted. One weather-only completion revisit included.

Does Premiere include licensed music?

Yes. Finished videos include licensed library music; Premiere lets you choose from that library. Special commercial-song rights cost extra when available and approved. Custom selection does not mean an original commissioned score.

Is the same-day preview ready for advertising?

No. Premiere’s same-day still preview is unedited, watermarked and private-review only. Final edited stills/film arrive in 3–5 business days with contracted usage rights.

What if weather or airspace prevents flying?

Foreseeable restrictions are checked before a deposit. If no safe/authorized flight can occur, choose one no-fee reschedule or a full refund of the undelivered drone line/deposit. Completed separately contracted ground work stays payable.

Custom video

Are the custom-video starting prices complete filmed projects?

No. They are editing budgets: from $1,200/up to six edit hours/one round; $1,800/up to ten hours/two rounds; $2,800/up to sixteen hours/two rounds. Planning, filming and travel additional. Approved production/post $175/hour, subject to the quoted editing minimum. Receive a complete project estimate before booking.

What do four filming hours plus eight edit hours cost?

$2,100: 12 × $175. Planning, extra crew, travel, licenses, applicable tax and approved additional work are separately itemized. A written not-to-exceed estimate needs written approval before being exceeded.

How do revision rounds and scope changes work?

One round is one consolidated list submitted within seven calendar days of the review link, within the brief and quoted editing hours. It is not unlimited additional labor. Extra rounds/new concepts/footage/deliverables $175/hour with approved estimate. Our editing/export errors corrected free. Package revision allowances apply.

Booking and policies

Is travel billed one-way or round trip?

Round trip. Per vehicle: $0.70 × max(0, round-trip road miles − 14). Travel time per professional: $50/hour beyond the first hour in each direction. Example 30 miles/45 minutes each way: $32.20, no time fee. Example 90 miles/two hours each way: $116.20 mileage + $100 time = $216.20. Route/time estimates are quoted before booking.

Do additional staff create extra travel charges?

Mileage applies per vehicle; travel time per professional. Shared vehicle mileage is charged once. One car/two professionals on the 90-mile/two-hour-each-way example costs $116.20 mileage + $200 time = $316.20. Vehicles, travelers, lodging and parking are disclosed in the quote.

Are tax and card fees included?

Published prices are service subtotals; applicable tax is separately identified before payment. No separate card surcharge. Card and standard electronic payment have the same service price. Deposits reduce the invoice balance.

What counts as business days or calendar days?

Calendar hours include nights/weekends. Business days are Monday–Friday excluding US federal holidays; capture day is day zero. Wedding photo/video: 6–8/10–12 calendar weeks. Portrait/family: 1–2 calendar weeks. Listing stills: 24/48 calendar hours. Tours: 3–5 business days. Drone films: 7–10/5–7/3–5 business days.

How long can I download files?

Wedding galleries/films available 12 months after delivery; other final photo/video six months, with a closing reminder. Download on delivery. Later restoration $75 if an archive exists, not guaranteed after retention. Original drone footage: 30-day download window. Tours: 12-month hosting, optional $150/year renewal.

Do I get every image you take?

No, selected finished images. Wedding minimums for complete 4/6/8-hour coverage: 150/250/350; restricted access or early completion reduces a minimum only when documented in the agreement. Second coverage does not double the minimum. Portrait minimums 15/30/60; family 20/30/60. Listing/drone counts follow the tier and accessible features. Unedited stills, camera RAW files, duplicates and failed frames excluded. Original video provided only when contracted.

Can my deposit transfer to a new date?

Wedding: one transfer requested at least 60 days before the original date, new available date within 12 months, $250 change fee; current prices apply and deposit credits the new booking. Portrait/family/listing/drone: one transfer at least seven days ahead, within 90 days, $75 fee, subject to availability. Later requests follow cancellation policy. Photographer-determined unsafe weather changes are free with deposit transfer; unflyable drone can instead be refunded. Custom/event dates require written scope/date amendment, with deposits crediting completed work/replacement booking. No automatic availability guarantee.

Booking, cancellation and payment

Signed agreement and credited deposit reserve your date. Wedding photo/video $500 each; combined $1,000. Portrait $50; family $75; listing photos $100; tour $100; drone $150; custom video $300. Distinct services stack deposits; staff, twilight, floor plans and editing extras do not. Listing photos + aerial stills + tour: $350 deposit.

Wedding balance due 14 calendar days before the event. Other scheduled services: 48 calendar hours before the appointment; inside that window, pay in full when booking. Custom video: $300 deposit, then 50% of estimated total before production with deposit credited, remainder before final unwatermarked delivery. Approved event-day overtime is invoiced within two business days, due within seven. Overdue work/file release may pause with written notice; no 5%-weekly late charge or separate card surcharge.

Wedding client cancellation: 60+ days, deposit only; 30–59 days, 50% of contracted total; fewer than 30 days, 100%. Payments already made credit the cancellation amount; never add the deposit again. Portrait/family/listing/drone client cancellation: 14+ days, service deposit; fewer than 14 days, payments already made, capped at total, with no additional unpaid cancellation balance. Custom video: completed approved work, with deposit credited against it and a minimum charge equal to the deposit; unused advance payments refunded. Weather/airspace exceptions and transfers are described above. No cancellation charge plus transfer fee on a successfully transferred booking.

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